Med Minds Psychotherapy
Privacy & Cookie Policies
Rev 1.1 27th July 2023
Privacy Policy
This Privacy Policy outlines the way the Med Minds Psychotherapy website (https://medminds.co.uk) handles data as defined by General Data Protection Regulations (GDPR) and the Data Protection Act 2018. For us to provide our service to the highest professional standard, Med Minds Psychotherapy holds certain data of its clients.
We currently collect and process the following information
Med Minds Psychotherapy currently collects and processes personal information of its clients such as name, date of birth, contact details, session payments, health and medical information, or condition history. We do not require bank or credit card details. All payments to Med Minds Psychotherapy are made by bank transfer directly into its business bank account.
How we collect your personal information and why we have it
We compile personal information directly from our clients in order for Med Minds Psychotherapy to deliver an ethical, efficient, safe and professional psychotherapy service. We make sure that only the minimum necessary data is acquired to provide our service. Under GDPR, a ‘Legitimate Interest’ is the lawful basis upon which we rely for processing such information.
All information gathered remains confidential within Med Minds Psychotherapy. It is possible that there could be some exceptions when confidentiality may need to be breached. These can be explained to you by our therapist before you engage in active therapy with Med Minds Psychotherapy.
Such exceptions include:
- When there is concern of a significant threat of harm to the client or any another individual.
- Disclosure of a concerning act.
- Therapist’s notes are called upon by a Court of Law.
- Disclosure of a client’s case in a clinical supervision environment using anonymised data (this is important for therapeutic development as a means to quality assuring our therapies and maintain best practice deliverables)
Retention of data
In accordance with relevant data protection legislation, we will not retain a client’s information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute our client may have. If you require further information about our information retention policies, please contact us.
Your rights
Clients have the right to view the information we hold about them and ask for changes to be made, which can be provided within one month of request without charge. Please contact us if you wish to make such a request. At any time, a client has the right to object to us processing and holding their data. This may result in us being unable to provide our service. You also have the right to withdraw consent. However, this will not affect the lawful processing and retention of information based on prior consent, and for legal reasons it may not be possible to comply with a request to delete data already held.
How we store your information
Med Minds Psychotherapy may collect client information from our website through enquiry forms, registration forms, assessment questionnaires and cookies (please see our cookie policy below). We may also collect information from our client via social-media, for example, from WhatsApp or LinkedIn. We collect information from clients through telephone calls or video conferencing, which sessions may be recorded. We also collect information provided by a client during therapy consultations.
Updates
Any changes to our Privacy Policy or Cookie Policy will be updated on our website, with subsequent version numbers given at the bottom of the page.
How to complain
Should you have questions or concerns about our policies, or if you are unhappy with how we use a client’s data, please contact us to discuss your complaint. If you remain dissatisfied, you can contact the ICO on the below details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow SK9 5AF
Cheshire
Helpline: 0303 123 1113
Cookie Policy
To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
A number of our pages use cookies to remember:
- Your display preferences, such as contrast colour settings or font size if applicable.
- If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again).
- If you have agreed (or not) to our use of cookies on this site.
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Cookies are also stored by Google Analytics, the Google service which measures the effectiveness and efficiency of the website.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to manage cookies
You can delete or control cookies as required. If you are unsure, seek expert advice before making such changes.
For details of how to handle cookies, please see https://ico.org.uk/for-the-public/online/cookies/. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, it is your responsibility and caution should be taken. You may have to manually adjust preferences each time you visit a website and some services and functionalities may not work correctly.